Hybrid Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

at Wolters Kluwer

• Job title: Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting
• Job type: Full Time
• Experience level: Senior
• Salary: $85,600 - $149,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Senior CX/UX Researcher driving advanced research initiatives to define the future of tax workflows for Wolters Kluwer. Collaborating with cross-functional teams to translate insights into strategies and designs.

Responsibilities

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Requirements

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
• Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
• Advanced skills in analyzing qualitative and quantitative user data.
• Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
• Expertise in presenting research findings to diverse audiences from cross-functional teams.
• Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across the business to implement research insights.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave