Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Customer Service Agent providing support via phone and email for Berliner Verlag's products in Berlin. Engaging with customers to ensure satisfaction and address inquiries promptly.
Responsibilities
- Friendly and professional communication with our customers via phone and email as 1st and 2nd Level Support
- Comprehensive advice to our customers and assistance with their inquiries regarding our publishing products
- Ensuring complete customer satisfaction with our service and proactively presenting our services and products
Requirements
- Passion for advising customers and the enthusiasm to engage our loyal readers through your commitment
- Strong communication skills, empathy, and a service- and solution-oriented approach
- Ideally some previous call center experience
- Proactivity in all relevant processes
- You remain calm under pressure and are only satisfied when the customer is
- Business-fluent German, spoken and written
- Confident handling of service systems
Benefits
- A full-time position with trust-based working hours, plus freedom to help shape our work within flat hierarchies and — not least — a motivated team
- Good public transport connections in central Berlin
- Up-to-date software and hardware with height-adjustable desks
- Free coffee, drinks & snacks in the team kitchen
- A company culture where every individual and the whole team can grow together
- Teamwork is practiced and everyone is supported according to their individual skills and knowledge; continuous opportunities for professional development are a matter of course for us
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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