About the role

Customer Service Master Data Senior Specialist managing material, customer, and pricing master data for the Italy Business Unit. Delivering efficient service to support local customer service and supply chain.

Responsibilities

Maintain and control material, customer and pricing master data in SAP ERP as instructed by the local BU and established procedures, keeping on target the key performance metrics (quality, speed, compliance).
Prepare data reports and analyses using SAP ERP, MS Excel and other internal tools, and share them as requested with the local BU and the MD Leadership.
Perform root-cause analysis of data quality defects and propose and implement actions that correct the data and prevent defect recurrence.
Challenge existing work processes and propose and implement improvements (with Manager’s support as needed).
Contribute to the regular connects with your team and the local BU by providing requested information, sharing ideas, and proactively report MD-related business risks.
Create, review, and update internal documentation that contains standard operating procedures and work instructions.
Obtain, store, and deliver information for audit purposes.
Train less experienced team members and local BU requestors on master data processes in your scope of work.
Support MD Project Management team in the delivery of business projects by sharing detailed information on master data processes in your scope of work.

Min. 1 year of working experience in data management, supply chain, finance, customer service or IT
Practical knowledge of SAP ERP or other data management systems
Ability to conduct data analyses with attention to detail, and to present conclusions in a logical, informative way
Ownership, autonomy, and accountability for results within the given scope
Growth mindset, with focus on solutions, improvements, and constant learning
Priority-setting skills and efficient work organization in a dynamic business environment
Resilience to frequent changes in the supply chain
Ability to think and understand quickly, and to adjust plans and actions to the changing circumstances
Ability to communicate effectively and work as part of a team towards a common objective
Fluent English, both written and spoken
Good level of Italian (min. intermediate)
Good practical knowledge of MS Office tools, especially Excel

Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids
Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family
Lunch card
Multisport card
Parking subsidy or public transportation refund – depending on your commuting style
One additional day off to celebrate each full year of employment (capped at five days)
Birthday as a holiday: celebrate with your loved ones!
End-of-the-year gift, spring celebrations
Bonus for life-time occasions (e.g., giving birth to a child, marriage)
Attractive referral bonus for recommending talents to work at Wella
State-of-the-art workspace, collaborative areas, cool events, and gatherings
Occasional samples of our products to enjoy
Access to discounts on our products in Wella and ghd online shops