Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Master Data Senior Specialist managing material, customer, and pricing master data for the Italy Business Unit. Delivering efficient service to support local customer service and supply chain.
Responsibilities
- Maintain and control material, customer and pricing master data in SAP ERP as instructed by the local BU and established procedures, keeping on target the key performance metrics (quality, speed, compliance).
- Prepare data reports and analyses using SAP ERP, MS Excel and other internal tools, and share them as requested with the local BU and the MD Leadership.
- Perform root-cause analysis of data quality defects and propose and implement actions that correct the data and prevent defect recurrence.
- Challenge existing work processes and propose and implement improvements (with Manager’s support as needed).
- Contribute to the regular connects with your team and the local BU by providing requested information, sharing ideas, and proactively report MD-related business risks.
- Create, review, and update internal documentation that contains standard operating procedures and work instructions.
- Obtain, store, and deliver information for audit purposes.
- Train less experienced team members and local BU requestors on master data processes in your scope of work.
- Support MD Project Management team in the delivery of business projects by sharing detailed information on master data processes in your scope of work.
Requirements
- Min. 1 year of working experience in data management, supply chain, finance, customer service or IT
- Practical knowledge of SAP ERP or other data management systems
- Ability to conduct data analyses with attention to detail, and to present conclusions in a logical, informative way
- Ownership, autonomy, and accountability for results within the given scope
- Growth mindset, with focus on solutions, improvements, and constant learning
- Priority-setting skills and efficient work organization in a dynamic business environment
- Resilience to frequent changes in the supply chain
- Ability to think and understand quickly, and to adjust plans and actions to the changing circumstances
- Ability to communicate effectively and work as part of a team towards a common objective
- Fluent English, both written and spoken
- Good level of Italian (min. intermediate)
- Good practical knowledge of MS Office tools, especially Excel
Benefits
- Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids
- Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family
- Lunch card
- Multisport card
- Parking subsidy or public transportation refund – depending on your commuting style
- One additional day off to celebrate each full year of employment (capped at five days)
- Birthday as a holiday: celebrate with your loved ones!
- End-of-the-year gift, spring celebrations
- Bonus for life-time occasions (e.g., giving birth to a child, marriage)
- Attractive referral bonus for recommending talents to work at Wella
- State-of-the-art workspace, collaborative areas, cool events, and gatherings
- Occasional samples of our products to enjoy
- Access to discounts on our products in Wella and ghd online shops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.