Customer Service Executive addressing inquiries via phone and email for an art district. The role requires shifts and offers a collaborative environment in customer service.
VE
Onsite Branch Customer Service Representative – m/f/d
Posted 2 hours ago
About the role
- Mitarbeiter Kundenservice Filiale focusing on client service in Dannenberg. Engaging with customers and providing various service offerings while ensuring reliable transaction processing.
Responsibilities
- Welcoming customers and recording inquiries: You act as the customers' first point of contact, record their requests and forward matters for further handling.
- Offering service products: You provide customers with a variety of service offerings and reliably process different types of payment transactions.
- Handling routine customer inquiries: You answer straightforward customer questions and process their orders quickly and accurately.
- Escalating complex issues: You forward more complex customer matters to the appropriate departments or specialists for further processing.
- Supporting service advisors: You assist the service advisors with their administrative tasks and help ensure a smooth workflow.
Requirements
- Team player rather than a lone operator
- Successfully completed commercial training or qualification as a bank clerk (m/f/d); ideally with some initial professional experience
- Strong professional expertise and proof of continuing education in accordance with the EU Insurance Distribution Directive (IDD)
- Service-oriented with the ability to address individual customer needs and offer tailored solutions
- Proactive, committed and flexible; possession of a Class B driving licence
Benefits
- We focus on long-term perspectives rather than short-term figures: As a cooperative bank and one of the region’s largest employers, we are committed to sustainable success and long-term job security.
- A meaningful job: Your varied activities contribute to the sustained development of our region and its people.
- We also care about your personal prosperity: Benefit from collectively agreed pay, capital-forming payments and contractual special payments.
- We see you as a person, not just capital: We are happy to invest in your career with tailored training and development measures.
- Shaping the future from a strong tradition: Your work enables the social and environmental engagement through which we fulfil our societal responsibilities today and tomorrow.
- We make a difference: Our broad range of services offers exciting opportunities for your professional and personal development. In addition to exclusive conditions, discounts and allowances, you also benefit from cross-divisional employee bonuses.
Job title
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