Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Manager at Behavox expanding accounts and generating revenue. Collaborating with high-touch clients to reduce churn and enhance customer satisfaction through strategic practices.
Responsibilities
- EXPAND accounts and generate additional revenue within their book of business
- REDUCE churn and retain accounts by increasing customer satisfaction
- PRIORITIZE strategically to provide customer analysis and activity plans
- SOLVE problems whilst applying highly customer-centric practices
- WORK across departments (PMs, PMs, AE) to champion for clients
Requirements
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
Benefits
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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