Senior Specialist in CRM Onboarding & Engagement improving user activation and retention at McAfee. Designing onboarding pathways and performing analytics for product adoption and engagement strategies.
About the role
- Customer Success Manager managing client portfolios at Entrata. Driving customer satisfaction and retention by ensuring successful adoption of Entrata’s Homebody Product.
Responsibilities
- Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
- Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
- Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
- Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
- Develop customer success plans in partnership with Sales to encourage account growth and client success
- Advise clients on process and platform risks, providing solutions to mitigate potential challenges
- Maintain a working knowledge of all Entrata products and configuration options
Requirements
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to manage client relationships with professionalism and empathy
- Comfort working independently while collaborating cross-functionally
- Bachelor’s degree or equivalent experience
- 1–2 years of experience in customer success, account management, or a related field
- SaaS or property management industry experience preferred
- Willingness to travel up to 15% of the time
Benefits
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days for work-life balance.
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
- HSA/FSA options and employer-paid disability benefits provided for eligible employees.
- Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
- Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
- Family-centric leave policies supporting new parents during significant life events.
- Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
- Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
- Bi-annual swag drops for employees
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Specialist focusing on automation and chatbot for enhancing customer experiences at Up.p. You will connect data, technology, and empathy to deliver value to each interaction.
Customer Success Operations Specialist ensuring customer satisfaction and operational efficiency through collaboration and operational excellence. Managing inquiries and supply commitments to meet customer expectations.
Client Success Specialist supporting Foundr’s students from ideation to scaling in coaching programs. Guiding founders through onboarding and helping with business metrics management.
CRM Analyst at Check Commerce managing campaigns and performance analysis to enhance client relationships. Developing creative content and optimizing communication strategies.
Customer Success Specialist providing concierge style support for Shure’s European B2B customers and end users. Involves collaboration with Market Development and maintaining customer records in Salesforce.
Analyst managing customer success and overseeing post - sales for clients in a flexible infrastructure company. Involves project management and client engagement.
Managing and growing Europe’s client portfolio in Customer Success role. Collaborating with clients to ensure the success of the Winnow system and reduce food waste.
CRM Specialist enhancing customer engagement strategies for Renner. Focused on automating communications and improving customer journeys through strategic collaboration and data analysis.
Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.