Talent Development Partner at Perkbox focusing on strengthening manager capabilities and employee development. Involved in performance delivery, manager enablement, and engagement execution within a fast - paced environment.
About the role
- Training and Quality Specialist at BCM One responsible for mentoring and developing talent while ensuring high quality standards. Involves creating training materials and programs tailored to organizational needs.
Responsibilities
- Providing first-hand quality control oversight including call monitoring, reviewing systems, and creating quality measures to evaluate team effectiveness.
- Creating and implementing training programs for employees to increase the effectiveness of operations, sales, and customer support.
- Developing key performance indicators (KPIs) and maintaining quality scores.
- Creating storyboards, lesson plans, presentations, and other graphics.
- Creating documentation such as playbooks, manuals, How-To's, etc.
- Developing and delivering curriculums based on the needs of the organization.
- Conducting back-end calls and creating quality reports with identified areas for improvement.
Requirements
- At least 3 years of experience in Training and QA
- A Bachelor's degree or an equivalent experience of 6 years is accepted
- Must have experience in Adult Learning frameworks
- Preferably Six Sigma Certified: Yellow or Green Belt
- Must have experience in Root Cause Analysis
- Excellent Professional English communication skills along with strong presentation skills
- A strong sense of organization, priority setting, and attention to detail
- Proficient with MS Office – Outlook, PP, Teams, Excel; SharePoint
- Strong experience with Canva; Camtasia; Adobe Creative Suite
- Must be passionate about continuous learning and problem-solving.
- Track record of achieving outcomes and meeting KPIs
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
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Not specified
Degree requirement
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