Employment & Training Specialist assisting individuals with disabilities in securing and maintaining vocational support. Collaborating with community employers and providing job - seeking skills.
About the role
- Lead the Learning and Development department improving customer experiences through training solutions for the charity.
Responsibilities
- Lead a department of learning and development specialists – inspiring them to provide industry leading L&D interventions and solutions.
- Act as a key stakeholder in company-wide project teams.
- Ownership of various projects that support in the delivery of the Foundations strategic goals and objectives.
- Use feedback and management reporting to identify where the beneficiary and colleague experience can be improved.
- Develop technology-based solutions to better understand the beneficiary experience.
- Oversee our Training Team who design, deliver, facilitate and evaluate effective training and development solutions.
- Oversee our Quality and Coaching team who ensure that customer interactions deliver high levels of customer service.
- Oversee our team of knowledge specialists to ensure all internal and external knowledge sharing tools are up-to-date.
- Design and deliver management and leadership development solutions to the whole organisation.
Requirements
- Minimum of 2 years’ experience leading a learning and development team in a customer centred organisation.
- Experience in all 4 elements of the learning cycle.
- Experience in design and delivery of Management and Leadership development programmes.
- Experienced coach and facilitator.
- Stakeholder Management and board level reporting.
- Experience in project management.
- Knowledge information management.
- LMS implementation.
- E-learning design (Articulate 360/Adobe Creative/Canva).
- Insights Discovery or similar Practitioner.
Benefits
- 26 days annual leave, plus the option to buy/ sell up to five days.
- One wellbeing day for extra flexibility.
- Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
- Life Assurance of four times your salary.
- Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
- Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
- Enhanced Parental Leave, including Adoption Pay.
- Free parking, EV charge points and a minibus service to/from the town centre and train station.
- Fresh fruit, breakfast snacks, and a *Dress for Your Day* dress code.
- Learning and development opportunities to help you grow.
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