Manage end-to-end customer service operations, foster external customer and distributor relationships.
Lead digital transformation initiatives to improve efficiency and business outcomes.
Manage complete sales order processing across domestic, export, indent, and high-seas sales markets.
Monitor weekly outstanding receivables, follow up with customers, and escalate issues where required.
Prepare receivables status reports to achieve targeted DSO and ensure healthy cash flow.
Support complaint management by coordinating internal communication and resolution.
Drive inventory planning, logistics optimization, and cost efficiency to ensure timely order fulfilment.
Support ERP migration projects including process mapping, data validation, system testing, and user training.
Collaborate with cross-functional teams to deliver service excellence and support business growth.
Requirements
Any Graduate
5-10 years of experience in customer service operations
Customer Service Excellence: Order management, customer retention, complaint resolution, logistics optimization, inventory planning, receivables management
Proficiency in SAP, L4P, data migration, system testing, and training
Strong team player, effective communicator, problem-solver, and cross-functional collaborator.
Benefits
Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
A mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Flexible working arrangements in all countries in which we operate.
Commitment to your professional and personal development through training and education.
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