Onsite Senior Executive – Customer Service

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About the role

  • Manage end-to-end customer service operations, foster external customer and distributor relationships.
  • Lead digital transformation initiatives to improve efficiency and business outcomes.
  • Manage complete sales order processing across domestic, export, indent, and high-seas sales markets.
  • Monitor weekly outstanding receivables, follow up with customers, and escalate issues where required.
  • Prepare receivables status reports to achieve targeted DSO and ensure healthy cash flow.
  • Support complaint management by coordinating internal communication and resolution.
  • Drive inventory planning, logistics optimization, and cost efficiency to ensure timely order fulfilment.
  • Support ERP migration projects including process mapping, data validation, system testing, and user training.
  • Collaborate with cross-functional teams to deliver service excellence and support business growth.

Requirements

  • Any Graduate
  • 5-10 years of experience in customer service operations
  • Customer Service Excellence: Order management, customer retention, complaint resolution, logistics optimization, inventory planning, receivables management
  • Proficiency in SAP, L4P, data migration, system testing, and training
  • Strong team player, effective communicator, problem-solver, and cross-functional collaborator.

Benefits

  • Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • A mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Flexible working arrangements in all countries in which we operate.
  • Commitment to your professional and personal development through training and education.

Job title

Senior Executive – Customer Service

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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