Betriebsleiter responsible for the daily operations and team management at HANS IM GLÜCK location in Münster. Focusing on productivity, team motivation, and compliance with regulations.
About the role
- Capacity Operations Associate managing global infrastructure for AI companies. Collaborating with customer success and engineering teams on hardware lifecycles and operational excellence.
Responsibilities
- Fleet Maintenance: Manage daily node operations including tainting/untainting, node draining, and PVC repairs to ensure GPU fleet health and operational cost control
- GTM & Capacity Fulfillment: Partner with Sales and account teams to scope and fulfill customer capacity requests, translating complex timelines into concrete infrastructure actions and clear ETAs
- Process & Observability Engineering: Identify recurring gaps in the capacity lifecycle (intake, triage, comms) and drive fixes by defining lightweight processes and improving system observability
- Technical Orchestration: Act as the operational bridge between SRE and Infra teams, executing discrete changes and verifying system status during high-stakes maintenance windows
- Technical Documentation: Contribute to the internal knowledge base for GPU-specific issues (H100/A100/B200) to accelerate future incident resolution
- Automation & Tooling: Identify repetitive workflows and partner with engineering to build scripts, dashboards, and internal tools that reduce manual intervention and shorten time-to-mitigation
- Knowledge Excellence: Maintain a living database of GPU-specific intelligence (H100/B200) and market moves to accelerate incident resolution and support strategic briefings for leadership
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 2+ years of professional work experience, ideally in a customer-facing technical role or as a junior SRE/Cloud Engineer
- Strong familiarity with Kubernetes and the lifecycle of cloud-based container orchestration
- Strong ownership mindset and attention to detail, demonstrated through fast detection, clear communication, and reliable follow-through
- Demonstrated ability to communicate complex technical blockers clearly to both internal engineering teams and external vendors
- Preference for SF or NYC-based candidates to foster a close-knit "family" atmosphere in the office
Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
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