Customer Service role in a prominent European label manufacturing company handling order processing and client communication. Collaborate with multiple departments for optimal customer support.
EG
Hybrid Customer Services Advisor, Administrator – Customer Experience
Posted 2 weeks ago
About the role
- Dedicated Customer Service Advisor and Administrator at Banham ensuring top-tier support and customer relationships. Act as the voice of the brand, resolving queries through various communication channels.
Responsibilities
- Handle incoming customer inquiries professionally and efficiently
- Provide accurate information on products, services and policies
- Resolve customer complaints with empathy and patience
- Log and track customer interactions using our CRM system
- Collaborate with other teams to ensure seamless customer experiences.
Requirements
- Excellent Communication and interpersonal Skills
- A Genuine desire to help people
- Problem-solving mindset and attention to detail
- Ability to stay calm under pressure
- Previous customer service experience (preferred but not essential)
- Comfortable using computers and handling multiple systems.
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Gym discount of up to 25%*
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
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