Shared Services Associate Analyst executing operational processes within Global Business Services in Santiago, Chile. Responsible for data management, issue resolution, and operational efficiency.
Responsibilities
Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner.
Escalates as appropriate to different stakeholders.
Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
Positively interacts with team members and internal/external customers to provide high-quality outcomes.
Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality.
Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
Requirements
Bachelors degree in Business or related field; equivalent work experience in functional area may be substituted
Preferred job related experience in functional area, not required
Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
Quick to learn new tasks, develop skills, and adopt change
Advanced language skills to include fluency in English, both written and verbal
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