About the role

  • HR & Training Officer at Axcess Payment Services delivering training programs and supporting HR processes in Leeds office. Hybrid role combining HR administration with in-house training.

Responsibilities

  • Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
  • Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
  • Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback.
  • Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
  • Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.
  • Conduct DBS and reference checks for new hires.
  • Manage onboarding and offboarding processes, including inductions and HR system setup.
  • Maintain accurate and confidential employee records in line with GDPR.
  • Track staff absences, annual leave, and sickness records.
  • Prepare HR documents, letters, and reports.
  • Act as the first point of contact for HR platform queries.

Requirements

  • Confidence to run training sessions independently (face-to-face and virtually) and support employee development.
  • Strong administrative and organisational skills with keen attention to detail.
  • Excellent written and verbal communication skills.
  • Professional approach to handling confidential information.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Ability to multitask, prioritise, and manage deadlines.
  • Willingness to learn and develop HR and training knowledge.
  • **Nice to have:**
  • Familiarity with HR software or databases.
  • Basic understanding of payment processing or financial services.

Benefits

  • Full training and mentorship from HR and Training teams.
  • Career progression opportunities in a growing, dynamic business.
  • Friendly, collaborative working environment.
  • Hybrid working flexibility (minimum of 3 days in the Leeds office).
  • 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.
  • Your birthday off.
  • Workplace pension.

Job title

HR and Training Officer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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