Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Customer Engagement Executive managing strategic executive relationships with enterprise clients. Focus on long-term growth and collaboration with internal teams in a hybrid environment.
Responsibilities
- Act as a trusted advisor and the primary executive point of contact for the client.
- Build and maintain relationships with C-level stakeholders (CEO, CFO, CIO, COO).
- Define and drive the account strategy, focusing on growth, retention and portfolio expansion.
- Ensure executive alignment for adoption of delivered solutions (without performing operational execution).
- Anticipate business risks and opportunities, acting proactively and strategically.
- Communicate improvement opportunities, expected benefits and potential risks to the client, connecting technology to business value.
- Map people and stakeholders within the account, ensuring an integrated view of the client.
- Orchestrate internal teams (AEs, pre-sales, delivery), ensuring coherence and alignment.
- Support AEs in strategic opportunities and critical negotiations, without direct responsibility for closing.
- Develop and monitor the client's strategic roadmap (12–24 months).
Requirements
- Strong experience (10+ years) in strategic account management or client partnership.
- Proven track record of executive-level relationships and working with enterprise accounts.
- Experience in the SAP ecosystem or enterprise technology (ERP, Cloud, Digital Transformation).
- Ability to translate technology into business impact, ROI and perceived value.
- Excellent communication, influencing and negotiation skills.
- Fluent English; Spanish is a plus.
- Bachelor's degree in Business Administration, Engineering, Economics, IT or related fields.
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.