Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
About the role
- Customer Service Experience Representative at Aviso providing exceptional support to Canadians in the financial sector. Collaborating with customers and driving service improvements for a better experience.
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Requirements
- It helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
- If it was for a company that you can say really cared about customers and was known for that, even better
- If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
- If it was in an inbound Contact Centre and/or a retail store, then you are still on track
- If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
- If you have any experience in a digital company, you are really on track
- Being able to change is important as our hours can change and so can your schedule
- We use computers and other technology to do our jobs. You are technically savvy
- Fluent communication skills in English are required and bilingual skills in French are an asset
- A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
- Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
- Experience in the financial services industry could help, especially if it was with a customer experience leader.
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sales Support Specialist at AirLife facilitating the sales process and supporting product managers. Engaging with various stakeholders while developing product knowledge.
Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
Customer Care Representative handling day - to - day customer queries and administrative activities for Pinnacle Propane in Oklahoma City. Requires effective communication and proficiency in Microsoft Office.
Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
Customer Service Representative managing inquiries related to digital solutions at ALEX & GROSS. Collaborating with teams to enhance customer satisfaction with SAP, IBM, and Telekom.
German Speaking Customer Service Representative assisting customers at Teleperformance in Yerevan. Handling inquiries and maintaining customer data with a focus on service excellence.
German Speaking Customer Service Representative handling customer inquiries in Yerevan. Engaging with customers through various channels and maintaining customer data for a global company.
Customer Service Coordinator for PestCo managing calls and inquiries while maintaining customer records. Providing education and training on company products and services.