Senior Technology Adoption Specialist managing SME outreach and IDT support. Ensuring high participation in the Made Smarter programme across London, focusing on digital transformation.
About the role
- Territory Adoption Specialist enabling Autodesk customers' cloud solutions adoption and driving customer engagement. Collaborating with internal teams for onboarding, user engagement, and support.
Responsibilities
- Assess customer health and renewal risk using digital tools, reports and usage insights
- Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
- Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
- Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
- Share customer trends and insights that help strengthen and scale adoption programs across the region
- Document customer engagement, actions, and opportunities thoroughly in Salesforce
- Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
Requirements
- Speak fluent in English
- Bachelor’s degree or equivalent experience
- AEC software knowledge and/or relevant AEC industry experience
- Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
- Passion for technology with strong technical aptitude and willingness to learn new tools quickly
- Experience managing a high-volume account portfolio within structured processes
- Ability to handle escalated customer situations and communicate effectively across different organizational levels
- Strong organizational, follow-up, and time-management skills
Benefits
- Competitive salary
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Enablement & Adoption Specialist developing and executing partner enablement strategies for AI platform. Collaborating with teams to build scalable training and resource frameworks.
Change & Adoption Specialist focusing on Sales, Origination, and Client relationship management tools. Driving technology adoption to enhance business impact as part of Swiss Re's digital transformation.
AI Automation & Adoption Specialist at Vonage simplifying complex business processes and deploying AI - powered solutions for immediate value. Leading enterprise AI adoption for business impact.
AI Virtual Assistant Adoption Manager at Santander driving adoption of generative AI and development - oriented AI tools globally. Leading initiatives for integrating AI tooling into software development workflows.
Werkstudent im M365 User Adoption und Change Management für die IT - Teams bei RÖDL. Unterstützung bei Change - Management Strategien und Workshops in Eschborn, Deutschland.
Manager leading a Technical Adoption Specialist team to ensure effective onboarding and adoption services for Autodesk products. Focusing on customer relationship management and team performance.
Readiness and Adoption Specialist at Canada Life collaborating on technology and business transformation initiatives. Creating engaging materials and supporting change adoption through user - centered design.
AI Adoption Specialist focused on empowering employees to use AI tools and drive organizational change. Delivering training programs and hands - on coaching across DPR.
Technical Adoption Specialist advising enterprise customers on Autodesk Solutions. Supporting customers to maximize product usage and achieve business outcomes in Civil Engineering field.