Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Customer Support Associate facilitating solutions for customer inquiries via multiple channels. Providing mentorship and collaboration with internal teams to enhance customer experience.
Responsibilities
- Support our customers by live chat, email, and phone.
- Interactions include troubleshooting technical issues, product usage questions, onboarding, setup and subscription inquiries.
- Act as a mentor and escalation point for Customer Support Associates regarding product, high-risk tickets, and process information.
- Coach new team members on product, processes, and best practices.
- Collaborate with other teams to ensure quality interactions and promote the voice of the customer.
Requirements
- 3+ years in Customer Support (individual contributor role) with documented track record of success.
- Proven experience supporting EBCS Ops Bundle products, including hands-on knowledge of Admin, Docs, Insight, Build, Pype/AutoSpecs, Cost, and PlanGrid
- Experience mentoring and coaching junior peers
- Strong problem-solving abilities and emotional intelligence when establishing trust with people
- Experience juggling multiple tasks at once; customer interactions, using resources, supporting peers, project work.
Benefits
- Health and financial benefits
- Time away and everyday wellness
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.