Customer Support Website Support Specialist delivering veterinary diagnostic support and technical troubleshooting via phone, email, and ticketing system. Collaborating with internal technical teams and ensuring customer satisfaction through effective communication.
About the role
- Customer Support Associate facilitating solutions for customer inquiries via multiple channels. Providing mentorship and collaboration with internal teams to enhance customer experience.
Responsibilities
- Support our customers by live chat, email, and phone.
- Interactions include troubleshooting technical issues, product usage questions, onboarding, setup and subscription inquiries.
- Act as a mentor and escalation point for Customer Support Associates regarding product, high-risk tickets, and process information.
- Coach new team members on product, processes, and best practices.
- Collaborate with other teams to ensure quality interactions and promote the voice of the customer.
Requirements
- 3+ years in Customer Support (individual contributor role) with documented track record of success.
- Proven experience supporting EBCS Ops Bundle products, including hands-on knowledge of Admin, Docs, Insight, Build, Pype/AutoSpecs, Cost, and PlanGrid
- Experience mentoring and coaching junior peers
- Strong problem-solving abilities and emotional intelligence when establishing trust with people
- Experience juggling multiple tasks at once; customer interactions, using resources, supporting peers, project work.
Benefits
- Health and financial benefits
- Time away and everyday wellness
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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