Implementation Specialist leading customer onboarding and integration setup for CRM solutions at Badger Maps in Granada. Ensuring client success through effective communication and collaboration.
About the role
- Implementation Manager at AudioStack leading customer onboarding for AI audio solutions in London or Barcelona. Managing technical implementations and collaborating with cross-functional teams for project success.
Responsibilities
- As an Implementation Manager, you will own the successful delivery of customer implementations from post-sale handover through go-live and adoption.
- Lead end-to-end implementation projects for enterprise and mid-market customers
- Define project scope, timelines, milestones, and success metrics
- Manage cross-functional internal teams (Sales, Product, Operations, Engineering)
- Drive projects to on-time, on-budget delivery**
- Understand clients’ business processes, KPIs, and operational challenges
- Assess client software ecosystems and integration requirements
- Translate business needs into structured technical implementation plans
- Identify optimisation opportunities and scalable AI audio use cases**
- Act as the primary implementation point of contact for client stakeholders
- Partner with Sales to ensure smooth client kickoffs and clear expectation alignment
- Run structured kick-offs, status updates, QBR inputs, and strategic check-ins
- Build trusted relationships with agency partners and media teams**
- Standardise onboarding processes and implementation playbooks
- Forecast onboarding capacity and coordinate sprint planning with Operations
- Establish best practices for rollout across new markets and channels
- Drive continuous improvement across tools, documentation, and workflows
Requirements
- Experience
- +3 years of experience in Implementation, Technical Account Management, Onboarding, or IT/Tech Consulting
- Experience working with B2B or enterprise customers on complex technical projects
- Exposure to AdTech, MarTech, or Ad Operations is highly desirable
- Experience managing API-based or SaaS implementations is a strong plus**
- Skills
- Strong project management capabilities (scope, risks, timelines, stakeholders)
- Excellent written and verbal communication skills
- Ability to explain technical concepts clearly to non-technical stakeholders
- Structured problem-solving mindset
- Highly organised, detail-oriented, and process-driven
- Proficient in Google Sheets / Excel**
- Technical Aptitude
- Strong understanding of APIs and integrations (coding experience is a plus, not required)
- Comfortable navigating technical discussions with product and engineering teams
- Passion for AI, audio technology, and scalable infrastructure
Benefits
- 🎛 The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds.
- 🎹 Be part of a great story: we are making audio scalable for the first time in history.
- 📔 Great Learning & Development opportunities, such as our biweekly journal club - state-of-the-art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week.
- ⏱ Hybrid working and Flexible working hours with 3 days in the office per week.
- 💰 Stock Options (subject to performance and time served).
- 🛠 The opportunity to shape a startup culture in a company in the fast-growing audio/video space.
- 🗺 A truly international and diverse team.
- 🥵 Offices in the hottest startup hubs London, Barcelona and New York.
- 🐶 Dog friendly offices (come and meet Swanson and Bernie)!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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