Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Onboarding Success Manager in healthcare responsible for guiding customers through implementation and organizational transition. Leading project management for effective adoption of athenaOne.
Responsibilities
- Serve as trusted advisor and project lead throughout implementation
- Lead customers through organizational changes for successful transitions
- Facilitate project activities to ensure timely completion
- Communicate project status, risks, and changes proactively
- Partner with customers to provide guidance on product capabilities
Requirements
- Bachelor’s degree strongly preferred
- 5–7 years of related professional experience in healthcare or aligned industry
- Executive-level communication and interpersonal skills
- Minimum of 3 years of project management experience
- Direct experience with revenue cycle management a strong plus
- Familiarity with established medical specialties a strong plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Discretionary bonus plan
- Equity plans
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