Retention Assistant responsible for ensuring customer satisfaction and retention of magazine subscriptions. Collaborating with the team to achieve KPIs and address customer concerns in Cardiff.
About the role
- Customer service specialist managing inbound sales and inquiries for Atento. Opportunity for home office after training period in Feira de Santana, Bahia.
Responsibilities
- Handle inbound customer service calls with a sales focus, identifying customer needs;
- Clarify doubts and perform required procedures;
- Offer products and/or services;
- Manage different types of situations raised by customers;
- Use systems to record interactions and updates.
Requirements
- Minimum 18 years of age;
- High school diploma (Secondary education completed);
- Good verbal fluency and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer and typing skills;
- Availability to complete online training;
- Own a desktop or laptop computer to attend training;
- Availability to work on-site at the Feira de Santana unit;
- Preferably live near the Atento Feira de Santana unit.
Benefits
- Commuter allowance (Vale Transporte);
- Meal allowance and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare support / Support for special-needs children / Babysitting assistance / School transportation assistance;
- Product discounts;
- Dental plan;
- Telemedicine;
- Discounts for gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
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