Sales Manager managing sales efforts and customer relationships for White Label Advisory. Focusing on B2B services and engaging with potential clients in a hybrid role.
About the role
- Retention Assistant responsible for ensuring customer satisfaction and retention of magazine subscriptions. Collaborating with the team to achieve KPIs and address customer concerns in Cardiff.
Responsibilities
- Retaining magazine subscription customers throughout the year
- Point of contact for individual customers looking to cancel their subscription
- Achieving KPI's and monthly targets
- Objection handle, problem solve, and retain customers
- Use all relevant and related systems to capture customer data accurately
Requirements
- Customer-focused with questioning and listening skills
- Sales experience advantageous.
- Excellent retention or selling and negotiating skills.
- Prioritise and manage your own workload and time.
- Work collaboratively within the team and other departments.
- Customer service experience
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
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