Customer service specialist handling inbound sales in Brazilian telecommunications. Responsible for identifying customer needs and providing practical solutions while working remotely.
Responsibilities
The Specialist will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures.
Selling products and services.
Each interaction may involve different types of situations raised by the customer.
Specific technical tasks: Call center inbound support for sales offering voice or data telephony services or products, working with service packages for residential or mobile phone lines, data plans, broadband, and fiber services.
Use systems to record and document service interactions.
Requirements
Be at least 18 years old.
Education: High school diploma.
Basic computer skills and typing.
Sales experience is a plus, but candidates seeking their first job are also welcome.
Military service certificate/reservist status required (mandatory for male applicants).
Good verbal fluency and persuasive ability.
Negotiation and argumentation skills.
Easy access to Atento's São José dos Campos unit.
Benefits
Transportation allowance.
Meal voucher and/or food allowance.
Life insurance.
Funeral assistance.
Childcare assistance / assistance for children with disabilities / school transportation assistance.
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