Consulting Presales role in Storage Industry with Hitachi Vantara. Focused on customer solution architecting and support ranging from presentations to value discussions.
About the role
- Customer service specialist handling inbound sales in Brazilian telecommunications. Responsible for identifying customer needs and providing practical solutions while working remotely.
Responsibilities
- The Specialist will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures.
- Selling products and services.
- Each interaction may involve different types of situations raised by the customer.
- Specific technical tasks: Call center inbound support for sales offering voice or data telephony services or products, working with service packages for residential or mobile phone lines, data plans, broadband, and fiber services.
- Use systems to record and document service interactions.
Requirements
- Be at least 18 years old.
- Education: High school diploma.
- Basic computer skills and typing.
- Sales experience is a plus, but candidates seeking their first job are also welcome.
- Military service certificate/reservist status required (mandatory for male applicants).
- Good verbal fluency and persuasive ability.
- Negotiation and argumentation skills.
- Easy access to Atento's São José dos Campos unit.
Benefits
- Transportation allowance.
- Meal voucher and/or food allowance.
- Life insurance.
- Funeral assistance.
- Childcare assistance / assistance for children with disabilities / school transportation assistance.
- Product discounts.
- Dental care.
- Medical assistance.
- Discounts on gym memberships / sports activities.
- Educational partnerships with course discounts.
- Career development plan.
- Pet health plan.
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