Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Customer service role focusing on debt negotiation for a telecommunications company. Includes hybrid work training and potential for remote work after onboarding.
Responsibilities
- Voice-based active/inbound customer service for negotiating debts related to telephony and internet products or services, offering special payment arrangements;
- The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Use systems to record interactions and apply service procedures.
Requirements
- Minimum age: 18 years;
- Minimum education: High school diploma or equivalent;
- Basic computer skills and typing ability;
- Good communication skills;
- Availability to attend hybrid training;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Support for children with disabilities / Babysitter allowance / School transportation;
- Product discounts;
- Dental care assistance;
- Family+ service;
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- PET Plan.
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