Customer Service Specialist responsible for voice support in negotiating debts for telecommunications products and services. Includes hybrid training and potential remote work.
About the role
- Consumer Collections Manager overseeing compliance and revenue recovery for Switch2. Leading collections strategies and staff development in a hybrid role in West Yorkshire.
Responsibilities
- Oversee credit and collections operations, ensuring timely revenue recovery
- Manage credit policies, customer payment programs, and delinquency reduction strategies
- Monitor delinquent accounts and oversee collection strategies
- Ensure compliance with Ofgem regulations and other mandates
- Lead, train, and develop credit and collections staff
- Prepare regular KPI reports on credit performance and collection efficiency
- Recommend process improvements and technology enhancements
Requirements
- Bachelor’s degree in Finance, Business Administration, Accounting, or related field (or equivalent experience)
- CICM qualification
- 5+ years of credit, collections, or revenue cycle experience; regulatory/utility industry required
- Regulatory & System implementation experience
- 2+ years in a management role
- Strong knowledge of credit risk assessment and collection best practices
- Familiarity with utility billing systems and customer information systems (CIS)
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and customer relations skills
- Ability to interpret and comply with Ofgem/Utility regulations and consumer protection laws
- Proficiency with spreadsheets, reporting tools, and CRM/CIS software.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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