Customer Service Specialist responsible for voice support in negotiating debts for telecommunications products and services. Includes hybrid training and potential remote work.
About the role
- Collections Specialist managing inbound and outbound communications to resolve outstanding accounts for Gainwell Technologies. Upholding compliance standards while ensuring a positive client experience.
Responsibilities
- Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution
- Document all communications and updates accurately to maintain account history and compliance records
- Verify loan or account details, ensuring proper authorization and adherence to client specifications
- Facilitate customer payments through approved systems and assist with repayment arrangements as needed
- Maintain accurate customer data and process updates to ensure timely and correct account information
Requirements
- Minimum 2 years of experience in credit or collections operations
- Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements
- Strong communication and customer service skills
- Proficiency in Microsoft Office applications and business systems software
- Ability to negotiate payment terms while maintaining professionalism and empathy
Benefits
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) with company match
- Additional voluntary benefits starting on day one
- Paid time off
- Company-observed holidays
- Vacation eligibility after the standard waiting period
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