Salesforce Developer collaborating in a team to build scalable applications for US retail brands. The role involves development, testing, and user training in Salesforce.
About the role
- Salesforce Engineer contributing to a global implementation of Salesforce.com. Responsible for customizing and maintaining Salesforce.com environment for the organization.
Responsibilities
- Configure and customize an evolving global Salesforce.com Sales, and Service Cloud environment.
- Responsible for maintaining the functional areas of data management (including integrations), case management, knowledge base, person accounts, dashboards, and reports.
- Maintain system metrics to track trends in usage and data integrity
- Participate in cross-functional teams that address strategic business issues.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Evaluating the data collected through task analysis, business processes, surveys and workshops.
- Communicating effectively with clients, vendors, partners and internal teams to deliver product’s functional requirements like screen, interface, and UI designs.
- Designing and executing test scripts and test scenarios.
Requirements
- Bachelor’s in computer science or related field
- 8+ years of experience working in the Information Technology field
- 3-5 years’ experience implementing and configuring Salesforce.com
- Skilled in working on Force.com Platform, Apex Coding, Visual Force Pages, Triggers, Components, JavaScript Remoting, Workflow, Email Services, Sites, Tabs, Custom Objects, Object Relationships, Security Model, Custom Settings, S-Controls, Reports and Dashboards, Validation Rules, Workflows & Workflow rules, Approval Process, Email alerts and Field Sets.
- Integration experience on Salesforce.com using SOAP and REST API’s.
- Proficient in working with Apex Scheduling and Batch Processes.
- Experience in Apex Class Controllers & Triggers with Governor Limits.
- Experience in using SOQL & SOSL queries.
- Experience with Salesforce.com data migration tool Data Loader and Demand Tools.
- Ability to conceptualize and frame a problem and corresponding solution(s) critical.
- Excellent verbal and written communication skills and excellent interpersonal skills with a demonstrated ability to work in a team-oriented service-driven environment
- Ability to translate customer requirements into specifications including complex business processes.
- Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
- Business acumen including a good sense of how applications can be utilized to improve business processes and the bottom line.
- Experience with Service Center solutions, particularly in a global environment, highly desirable.
- Experience using and ability to select amongst agile, agile-fall, waterfall, or hybrid project management methodologies is required.
- Fluency in any of Spanish, Portuguese, Mandarin or Hindi is a plus.
Benefits
- Up to 10% travel may be required, some of it international
- Will consider visa sponsorship
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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