Customer Service Advisor in Stoke helping new customers connect their products and services via phone. Providing support for initial queries related to setup and first bills.
About the role
- Customer Service Representative at Prosperity Bank, providing essential financial services and maintaining customer satisfaction. Handling inquiries and account maintenance while adhering to bank policies and reputation.
Responsibilities
- Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center
- Professionally, courteously, and promptly resolves customer questions and/or problems
- Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution
- Takes customer calls
- Provides excellent customer service
- Answers questions and solves problems for customers by listening, collecting data, and securing answers
- Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards
- Handles complaints in a professional manner
- Consistently strives to meet the Customer Service Center’s call quality goals
- Maintains and projects the Bank's professional reputation, while adhering to the Bank policies
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management
- Keeps management informed of problems
- Maintains a professional working relationship with all associates in the Customer Service Center
- Maintains the privacy of customer information
Requirements
- Associate Degree/Two years of related experience and/or training
- 1 year Customer Service experience
- Preferred knowledge of the Bank products, services, and policies/procedures
- Excellent communication and public relations skills
- Excellent computer skills
- Well organized
- Ability to work well under pressure
- Ability to work overtime as needed or required
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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