Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
About the role
- Retirement Support Specialist at Ascensus assisting clients with 401k plans and ensuring data integrity. Responsible for client outreach, communication, and reporting processes.
Responsibilities
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Assist clients with census updates to produce compliance tests and employer calculations.
- Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan.
- Assist Client Services with the creation of necessary reporting for the FDI reports.
- Apply a quality control/review process to all reports produced before they are delivered to the end user.
- Reply to client requests for information via email, outbound call, or internal workflow.
- Maintain detailed workflow documentation for all functions and tracking for all reports provided.
- Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients.
- Provide effective verbal and written communications in a clear, concise, and informative manner.
- Make outbound calls to clients for various call campaigns and follow up on verification of client’s data.
- Provide backup assistance for functions previously owned by Shared Services.
- Maintain a professional and positive approach in all internal and external communications.
Requirements
- Bachelor’s degree in business or related field, or equivalent work experience.
- Knowledge of information systems and technology; ability to create ad hoc reports.
- Microsoft Office knowledge required.
- Ability to evaluate data integrity.
- Strong written and verbal communication skills.
- Excellent evaluation and problem resolution skills.
- Detail oriented.
- Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment.
- For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better.
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Sales Support Representative at RNDC, collaborating with sales team to manage order delivery and customer support. Building strong relationships and ensuring effective merchandising in the wine and spirits industry.
Sales Support Representative collaborating with Sales team at RNDC. Responsible for assisting customers, maintaining displays, and managing inventory.
System Support Specialist responsible for troubleshooting and supporting Policy Administration Systems. Collaborating with underwriting and finance teams in an insurance organization environment.
Customer Service Rep managing order processing and resolving issues for East Region. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Service Rep/Agent managing customer inquiries and order processing for Bridgestone in Poznań. Collaborating with internal teams to ensure satisfaction and operational excellence.
Customer Service Representative acting as first point of contact for customers at Bridgestone. Managing order processing and resolving customer issues while collaborating with internal teams.