Senior Customer Success Manager managing relationships with EMEA adtech partners at Adelaide, a leader in attention measurement and activation.
About the role
- Account Manager serving as primary contact for customers managing DeFi onboarding and integrations. Bridging business, quantitative strategy, and engineering for effective liquidity management solutions.
Responsibilities
- Serve as the primary point of contact for customers, ensuring onboarding, TGEs, DeFi strategies, and integrations run smoothly.
- Bridge the gap between business development, quantitative strategy, and engineering, ensuring partners’ liquidity strategies operate flawlessly.
- Solve operational issues, address technical problems, ensure high customer satisfaction.
- Play a key role in scaling the Arrakis liquidity management solution to become the world’s leading onchain market-making infrastructure.
Requirements
- A Bachelor’s / Master's degree in Computer Science, Engineering, Mathematics, Finance or a related technical field.
- 2+ years of experience in a customer-facing role (Account Management, Solutions Engineering, or Customer Success in financial services).
- Solid understanding of DeFi concepts (AMMs, Uniswap v3/v4, LP strategies, MEV, LVR, impermanent loss).
- Hands-on experience with financial services, preferably market making or related fields
- Strong problem-solving; able to communicate clearly with internal quants and engineers and external business stakeholders.
- Web3 native – frequent user of DeFi protocols, staying up to date on ecosystem trends.
- Excellent communication and organization skills, with a proactive, ownership-driven mindset.
- Comfortable in a fast-paced environment with ambitious targets.**
- Bonus points for:****
- Experience working in a DeFi protocol or infrastructure project.
- Familiarity with Rust, TypeScript, or Python for scripting and debugging.
- Background in quantitative trading, liquidity provisioning, or blockchain analytics.
Benefits
- Join an amazing team of industry veterans focused on revolutionizing web3 market making, collaborating with major projects like MakerDAO, Uniswap, Aave, Lido, operating fully remotely with members spanning Zug, Paris, New York, Berlin supported by world-class investors including Uniswap Labs, Robot Ventures, Accel, Longhash, and more.******What we offer:**
- Competitive salary + performance-based compensation
- Work remotely or with the Founders in person, in Switzerland
- Chance to travel the world to go to exciting events, connecting with key industry players
- Join amazing in-person offsites all over the world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Account Manager developing and executing strategic account plans in healthcare sector. Building partnerships and enhancing operational efficiency while managing high - value negotiations in North - East Italy.
Territory Manager for medical device consulting sales in major hospitals of Japan. Providing critical information related to surgical techniques and clinical data as a specialist.
Key Account Manager responsible for managing key accounts in industrial services and sales. Collaborating internally and externally on offers and maintaining pricing accuracy.
Key Partnerships Manager building meaningful partner relationships and enhancing B2B sales growth at Intrepid Travel in Toronto. Role requires strong commercial skills and a commitment to relevant KPIs.
Relationship Manager managing and growing large portfolio of mid - cap companies for U.S. Bank. Involves business development, financial advising, and collaboration with portfolio management.
Account Manager managing customer relationships and sales for AgroFresh's agricultural products. Achieving profitability goals and providing technical support in agricultural settings.
Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
Account Management Executive managing and coordinating account service activities for national accounts at Elevance Health. Responsible for retention strategy and business development.
Provider Relationship Account Manager at Elevance Health developing positive provider relationships and facilitating issue resolution through collaboration and knowledge expertise. Engaging both in - office and remotely within the provider community.