Senior Manager in Internal Audit leading audit and advisory procedures in operations and IT. Facilitating risk management and governance processes while reporting to Chief Audit Executive.
About the role
- Studio Operations & Launch Manager at Arketa empowering wellness studios in New York City. Leading studio opening, consulting for owners, and ensuring luxury guest experiences.
Responsibilities
- Act as a visible, calm, and professional leader on the studio floor
- Set the standard for luxury hospitality, warmth, and operational excellence
- Ensure every guest interaction reflects brand values and consistency
- Support front-of-house teams with real-time coaching and guidance
- Resolve guest issues with empathy, clarity, and strong judgment
- Support the full studio opening process, including operational workflows and readiness
- Staff onboarding and training execution
- Systems setup and day-one playbooks
- Identify operational gaps and implement practical, scalable solutions
- Partner with leadership to ensure the studio opens on time, prepared, and confident
- Help translate strategy into repeatable, day-to-day execution
- Serve as a hands-on consultant to Arketa studio owners, especially during opening and early growth phases
- Help owners configure and optimize their backend operations
- Advise owners on operational best practices based on real-world studio experience
- Support membership acquisition, conversion, and retention efforts
- Monitor daily operational and revenue indicators and flag issues early
- Ensure the studio and office are consistently clean, organized, and guest-ready
- Support scheduling, coverage planning, and shift readiness
- Ensure compliance with NYC labor, safety, and operational requirements
Requirements
- 4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service
- Experience supporting studio openings, backend operations, or consulting with operators
- Deep understanding of how studios run day-to-day — not just theoretically
- Highly organized, detail-oriented, and execution-focused
- Comfortable balancing people leadership with systems and process work
- Strong communicator who is warm, direct, and practical
- Tech-savvy and excited to work deeply in operational tools
- NYC-based and excited to be onsite and hands-on
Benefits
- Offers Equity
- Offers Bonus
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