About the role

  • Director of Web Operations at IIA accountable for website performance, user experience, SEO, and CMS governance. Leading digital strategy and team development in a collaborative environment.

Responsibilities

  • Own TheIIA.org and related web properties
  • Lead UX design and conversion optimization initiatives
  • Develop and execute SEO and GEO strategy
  • Serve as the product owner for the CMS
  • Govern web content processes end-to-end
  • Own web analytics and reporting
  • Deliver insightful, actionable dashboards
  • Partner with stakeholders across Marketing, Technology, and Business Units
  • Directly supervise and develop a three-person web team

Requirements

  • 10+ years of experience
  • 7+ years in digital and web marketing leadership
  • Proven track record in web operations, UX design, SEO, web accessibility, content governance, and conversion rate optimization
  • Hands-on experience with CMS platforms (Optimizely a plus), frontend technologies (HTML, CSS, JavaScript, React, Angular), API and CRM integrations, and version control (Git/SVN)
  • Proficiency with backend languages (PHP, Go, .NET, Python, or equivalent), data management (SQL, YAML, JSON), and static site generators (Hugo, Jekyll, Next.js or equivalent)
  • Strong foundation in Agile/Scrum methodologies and managing web projects in a fast-paced, cross-functional environment
  • Bachelor's degree in Digital Media, Computer Science, or a related field; Master’s preferred.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development

Job title

Director – Web Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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