Hybrid Head of IT Operations

Posted 2 hours ago

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About the role

  • Drive IT Operations ensuring reliable internal systems at Rossum.ai. Lead a team, manage IT lifecycle, and improve overall employee experience.

Responsibilities

  • Owning the IT Operations strategy, ensuring our internal systems are reliable, secure, and ready to scale.
  • Leading and developing the IT Operations team, setting clear priorities and mentoring team members.
  • Managing the full lifecycle of IT, from internal support and device management to vendor licenses and budgets.
  • Partnering with Security, Legal, and Compliance on audits (like ISO 27001 or SOC 2) and risk mitigation.
  • Using data and feedback to continuously improve IT reliability and the overall employee experience.

Requirements

  • Extensive experience in IT Operations or Management, ideally within a high-growth SaaS environment.
  • A balance of hands-on execution and strategic thinking, with a proven track record of managing complex IT projects.
  • Deep technical knowledge of SaaS tooling, access control, and device management for distributed or hybrid teams.
  • A proactive and empathetic approach to problem-solving, with the ability to partner effectively with senior leaders and non-technical stakeholders.
  • Strong communication skills in English and a passion for continuous learning and team development.

Benefits

  • Hybrid work model with flexible hours - find the balance that works for you.
  • 5 weeks of vacation plus 5 sick/personal days.
  • An extra 2 weeks of paternity leave.
  • Stock options (ESOP) so you share in our long-term success.
  • A dedicated budget for personal development, education, and language courses.
  • High-end tech, including a MacBook and the peripheral setup of your choice.
  • Team offsites, regular meetups, and a MultiSport card.

Job title

Head of IT Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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