Onsite Chapter Lead – Employee Experience

Posted 1 hour ago

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About the role

  • Technology leader driving Manila-based engineering teams for Employee Experience platforms at ANZ. Ensuring alignment with New Zealand operations and fostering a culture of innovation and improvement.

Responsibilities

  • Lead and support Manila-based engineering teams delivering Employee Experience platforms and services.
  • Ensure strong alignment and delivery across Manila and New Zealand, supporting clear prioritisation and seamless collaboration.
  • Build a high-performance culture driven by learning, innovation, and continuous improvement.
  • Act as a local escalation and leadership point, fostering strong team engagement and supporting people development.
  • Partner with NZ technology leaders to embed safe, compliant, and efficient operations aligned with ANZ values.
  • Support onboarding, HR processes, and day-to-day operational needs to ensure Manila teams are set up for success.
  • Identify opportunities for process simplification, service uplift, and operational excellence.

Requirements

  • Proven experience in leading engineering or technology teams, ideally in large-scale or financial services environments.
  • Strong people leadership skills with a passion for coaching and developing teams.
  • Ability to build trusted relationships across regions, cultures, and organisational levels.
  • Solid knowledge of enterprise technology environments (hardware, software, service operations).
  • Demonstrated ability to solve complex problems, improve processes, and reduce operational risk.
  • A customer first mindset and commitment to continuous improvement.
  • Experience leading or supporting change and continuous improvement initiatives (good to have).
  • Analytical and data-driven decision-making capability (good to have).
  • Exposure to process improvement methodologies (good to have).

Benefits

  • access to health and wellbeing services
  • flexible working options

Job title

Chapter Lead – Employee Experience

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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