Customer Service Representative providing support and building relationships for Univar Solutions. Engaging with customers primarily via phone to resolve orders and inquiries.
About the role
- Customer Service Representative supporting sales cycle for internal and external customers in the Pulp & Paper Service area. Collaborating with various teams to manage orders, inquiries, and quotes.
Responsibilities
- A customer service representative supports both internal customers and external customers with all steps in the sales cycle.
- Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
- Interact with internal / external customers to provide information response to inquiries about products and services.
- Handle and resolve questions / concerns and provide information about the organization’s products and service.
- Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers.
- Enter and ensure proper handling of all orders.
- Maintain customer pricing based on guidance from product managers.
- Coordinate delivery and purchase order requirements with Logistics Department.
- Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
- Other duties as assigned by Supervisor or Managers.
Requirements
- College degree and/or equivalent experience
- Manufacturing Experience a plus
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of customer service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships
- Ability to research and review technical drawings and documents.
- Very strong computer skills (Word, Excel, PowerPoint)
- Some ERP experience (SAP experience a plus)
- Ability to [learn to] read and interpret engineering drawings.
- Ability to work independently and handle high volume email traffic
- This is not a call center position
Benefits
- None specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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