Hybrid Senior Manager, Communication and Collaboration Technologies

at American Family Insurance

• Job title: Senior Manager, Communication and Collaboration Technologies
• Job type: Full Time
• Experience level: Senior
• Salary: $128,000 - $218,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Lead a team designing and implementing collaboration tools for American Family Insurance. Responsible for managing technology solutions and overseeing functional requirements with a focus on Microsoft 365 suite.

Responsibilities

• Lead a team of engineers who design, implement, and support important collaboration tools for the American Family Insurance enterprise, consisting of the Microsoft M365 suite and AV/conferencing solutions.
• Report to the Director of Technical Engineering.
• Direct, through research, business requirements, innovation and proposals, the technology solutions procured by the corporation.
• Direct the architectural design, development and enhancement of technology infrastructure.
• Make strategic decisions regarding the life cycles of these systems and platforms.
• Develop service definitions and map existing systems and devices to those service levels.
• Deliver technology solutions for security, regulatory and legal compliance associated with the major functions of the domain.
• Oversee the development of functional requirements; this includes the creation of charters and other project control documents.
• Review schedules, approach, and implementation of technology requirements to manage technology lifecycles.
• Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion.
• Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Contribute to division or department leadership team.
• Communicate and support organization mission, vision, values, policies, and practices.

Requirements

• Demonstrated effective leadership skills including performance management, career development, conflict resolution, and stakeholder alignment.
• Demonstrated experience in designing, developing, and maintaining communications and collaboration technologies in a large multi-site and hybrid work environment, specifically including the Microsoft 365 suite (Exchange/Outlook, Office, Teams, Teams Voice, SharePoint, Copilot).
• Experience managing large-scale video conferencing environments based on both Teams and Zoom.
• Solid knowledge and understanding of the security, privacy, business and regulatory requirements associated with communications and collaboration technologies and solutions.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 paid holidays
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program
• Paid-family leave