Principal Business Systems Consultant responsible for Customer Service enhancements at Blue Cross. Leading strategy, managing projects, and ensuring alignment with operational objectives.
About the role
- Lead Business Systems Consultant responsible for ideation and enhancements for future systems in the insurance industry. Collaborating on requirements and coordinating resolution for complex system issues.
Responsibilities
- Leading the ideation, conceptualization, prioritization, and initiation for future system use and enhancements.
- Clarifying business requirements and assisting in the development of the test strategy and plan.
- Overseeing research on complex system issues and coordinating resolution.
- Researching and evaluating business system application developments and technologies relevant to business strategy.
Requirements
- Demonstrate experience providing customer-driven solutions, support or service.
- Demonstrate experience developing relationships with internal and external partners.
- Extensive knowledge of business systems and how to apply them to leverage efficiencies in a business environment.
- Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
- Basic knowledge and understanding of systems development life cycle (SDLC).
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
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