Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
AI
Hybrid Insurance Agency Customer Service Specialist
Posted 4 days ago
About the role
- Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross-sell and assisting with customer inquiries in Phoenix, AZ.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing and new accounts
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources
- Follows up to ensure customer needs are addressed
- Schedules appointments with existing or prospective customers for agency employees
Requirements
- Must hold active Arizona Property & Casualty Licenses to apply for the position
- Familiarity with American Family computer systems a major plus
- Friendly and upbeat attitude and good problem-solving skills a must
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
- Flexible work from home options available.
Benefits
- 100% commissions on all sales
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Employee discounts
- Paid Vacation
- Paid Holidays
- One Week Paid Sick/PTO
- Work from Home or from the Office after fully trained
- Annual Bonus and 100% Paid Commissions on all new accounts
- Medical/Vision/Dental Insurance coverage available
- Super Friendly and Awesome Co-workers and Boss
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
Customer Service Analyst supporting clients, resolving issues, and collaborating with teams at PINEX logistics firm. Ensuring customer satisfaction and efficient problem - solving.
Coordenador(a) de Customer Service managing customer service excellence for a logistics company in the pharmaceutical sector. Overseeing team performance and facilitating interdepartmental collaboration.
Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
E - Mobility Service & Customer Experience Specialist in Milan for A2A Energia, focusing on electric mobility services and customer satisfaction.
Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.