Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Customer Service Representative for Amer Sports providing support to retail networks. Responsible for managing customer service function for brands like Arc'teryx and Salomon.
Responsibilities
- Customer service support to retail partners and all brand stores
- Own and manage the customer service function for our retail brands
- Resolve enquiries, complaints, and issues quickly and professionally
- Create, edit, and manage SAP sales orders, returns, and credits.
- Consult customers on product related topics via phone or email
- Collect orders via email and create sales orders in SAP
- Actively manage retail order book / backorders across all brand categories
- Support all stakeholders on retail and order book matters
- Troubleshoot SAP issues and guide team members through errors.
- Provide order book reporting to various stakeholders
- Run SAP reports to support decision making and operational visibility
- Identify issues, diagnose root causes, and create real time solutions.
Requirements
- Demonstrated experience working in a customer service or retail role
- Exposure and clear examples of following and executing processes and procedures in various systems
- Being solutions led
- Excellent knowledge of returns policies
- Strong customer interaction skills
- Keen to learn about products or understand technical products from previous roles
- Passionate about providing support to retail stores and customers.
Benefits
- Competitive salary, bonus + super
- Free product and generous allowances to get you kitted out for all your sporting adventures!
- Flexible working environment, including additional school holiday flexibility / support
- When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
- Support in career development, wellbeing, and personal growth
- Regular staff activity days, including camping, snow trips, fun runs and more!
- Company supported volunteering program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.
Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
Support representative assisting customers with their software solutions at GRÜN Software Group. Responsibilities include installation, troubleshooting, and customer support in Endingen.