Hybrid Lead IT Applications and Service Manager

Posted 2 weeks ago

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About the role

  • Lead IT Application & Service Manager at Alterric focusing on SAP applications and team development. Oversee IT operational management while ensuring seamless cloud transformations and strong governance.

Responsibilities

  • Technical team leadership & development: Provide technical leadership and further development for the IT Applications and Service Management team.
  • Responsible for operational management of the primary IT service provider (including Service Desk, End User Services, Managed Cloud, Network, Application Management).
  • Strategic application management: Develop and maintain a comprehensive SAP roadmap.
  • Ensure the application landscape optimally supports the company’s business objectives.
  • Cloud transformation & operations: Manage the migration of SAP S/4HANA, BW and SAC to the cloud.
  • Establish and optimize ITIL processes (Incident, Problem, Change, Release) in Jira/Confluence.
  • KPI monitoring & budget responsibility: Monitor KPIs (e.g., MTTR, SLA compliance, license utilization).

Requirements

  • Degree in Business Informatics, Computer Science, Business Administration with an IT focus, or comparable qualification.
  • Several years of experience in Application Management with a focus on SAP operations and cloud transformation.
  • Experience in the technical leadership of teams or responsibility for projects with demonstrated leadership qualities.
  • Solid ITIL knowledge and practical experience with Jira/Confluence.
  • Experience in budgeting and cost control for IT projects and services.
  • Strong stakeholder management and excellent communication skills.
  • Structured, self-directed working style and a hands-on mentality.
  • Very good German and English skills, both written and spoken.

Benefits

  • Stability & security: Permanent employment with collectively negotiated compensation components based on a framework collective agreement.
  • Flexible working & work–life balance: 39-hour work week, flexible working hours between 06:00 and 22:00, option for remote work, 30 vacation days plus days off on December 24 and 31.
  • Individual development: Access to tailored training and development opportunities.
  • Collegial informal culture with genuine opportunities to contribute and shape outcomes.
  • Corporate benefits & a €50 monthly benefits budget.
  • Time-value account for sabbaticals and similar arrangements.
  • Employer contribution to company pension scheme (20%).

Job title

Lead IT Applications and Service Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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