Account Manager at HUB International managing personal line accounts and ensuring client service. Engaging with clients and carriers for insurance policy management in a hybrid work environment.
About the role
- Account Manager maintaining client partnerships and supporting them in the utilization of Altenar's sportsbook offerings. Ensuring client satisfaction and operational excellence through collaboration with internal teams.
Responsibilities
- Serve as the primary contact for client needs, inquiries, and concerns.
- Build and nurture strong client relationships to foster retention and growth.
- Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
- Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
- Proactively identify and resolve issues, continuously improving client experience and internal processes.
- Work closely with the product team to align updates and features with client expectations.
- Maintain up-to-date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
- Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.
Requirements
- Languages: Portuguese (proficient), English (intermediate or higher).
- Previous experience in account management, sales, or customer service.
- Strong multitasking and organizational skills with excellent attention to detail.
- Analytical mindset with the ability to collect, track, and interpret data effectively.
- Excellent communication and interpersonal abilities.
- Problem-solving attitude and adaptability in fast-paced environments.
- Proven ability to build rapport and collaborate with diverse teams.
- Experience in the sports betting or iGaming industry is a strong advantage.
Benefits
- A stable, flexible, and collaborative working environment.
- Ongoing training and professional development opportunities.
- Competitive compensation and benefits package.
- A multinational team of industry experts from around the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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