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About the role
- Operational Sales Executive at Allwyn UK promoting lottery advocacy and supporting retailer sales. Building relationships and maximising contact time for operational success.
Responsibilities
- To build relationships, actively promote NL and influence positive changes to retailer Lottery advocacy.
- Maximise customer contact time by making effective outbound contacts, in line with outlet contact strategy, through effective diary management and time planning.
- Demonstrate a good understanding of both multiple and independent retail store environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, Scratchcard stock management & adherence to mandatory regulations (NLC).
- Demonstrate effective 2-way communication in a blended approach to working with other teams.
- Resolve various retailer NL issues as and when raised, taking ownership to gain resolutions if required.
- Work in conjunction with other Allwyn Departments to provide a joined-up approach to CRM.
- To review, utilise and update data records held in Allwyn CRM systems before, during and after retailer and player interactions.
- Provide ad-hoc support to other operational activities, initiatives and projects as required.
- Accurately update the Allwyn CRM tool
- Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
- Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
- Maintain a knowledge of Allwyn's operating model and keep up to date with all Lottery products, games, initiatives and changes to procedures.
- Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity.
- To deliver on any reasonable ad-hoc requests
Requirements
- Ability to use Aspect telephone systems in order to make and receive telephone calls
- Knowledge of Webchat
- Understanding of the mechanics of all National Lottery games and products
- Ability to extract and input data into systems as appropriate so that information is logged in full in line with Data Protection Act.
- Ability to navigate around Microsoft computer systems as appropriate.
Benefits
- Company Bonus Scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave + 2 Life Days (and bank holidays)
- Single Private Health Cover
- Complimentary Private Medical
- Income Protection
- Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
- Enhanced Family Leave (Maternity, Paternity, Adoption)
- Wellness Allowance £500
- Employee Assistance Programme
- Discounted Health Assessments
- Volunteering Days
- Matched Funding
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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