Hybrid Operational Sales Executive

Posted 8 hours ago

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About the role

  • Operational Sales Executive at Allwyn UK promoting lottery advocacy and supporting retailer sales. Building relationships and maximising contact time for operational success.

Responsibilities

  • To build relationships, actively promote NL and influence positive changes to retailer Lottery advocacy.
  • Maximise customer contact time by making effective outbound contacts, in line with outlet contact strategy, through effective diary management and time planning.
  • Demonstrate a good understanding of both multiple and independent retail store environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, Scratchcard stock management & adherence to mandatory regulations (NLC).
  • Demonstrate effective 2-way communication in a blended approach to working with other teams.
  • Resolve various retailer NL issues as and when raised, taking ownership to gain resolutions if required.
  • Work in conjunction with other Allwyn Departments to provide a joined-up approach to CRM.
  • To review, utilise and update data records held in Allwyn CRM systems before, during and after retailer and player interactions.
  • Provide ad-hoc support to other operational activities, initiatives and projects as required.
  • Accurately update the Allwyn CRM tool
  • Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
  • Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
  • Maintain a knowledge of Allwyn's operating model and keep up to date with all Lottery products, games, initiatives and changes to procedures.
  • Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity.
  • To deliver on any reasonable ad-hoc requests

Requirements

  • Ability to use Aspect telephone systems in order to make and receive telephone calls
  • Knowledge of Webchat
  • Understanding of the mechanics of all National Lottery games and products
  • Ability to extract and input data into systems as appropriate so that information is logged in full in line with Data Protection Act.
  • Ability to navigate around Microsoft computer systems as appropriate.

Benefits

  • Company Bonus Scheme
  • Matched pension contributions up to 8.5%
  • 26 days annual leave + 2 Life Days (and bank holidays)
  • Single Private Health Cover
  • Complimentary Private Medical
  • Income Protection
  • Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
  • Enhanced Family Leave (Maternity, Paternity, Adoption)
  • Wellness Allowance £500
  • Employee Assistance Programme
  • Discounted Health Assessments
  • Volunteering Days
  • Matched Funding

Job title

Operational Sales Executive

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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