Operational Sales Executive at Allwyn UK promoting lottery advocacy and supporting retailer sales. Building relationships and maximising contact time for operational success.
Responsibilities
To build relationships, actively promote NL and influence positive changes to retailer Lottery advocacy.
Maximise customer contact time by making effective outbound contacts, in line with outlet contact strategy, through effective diary management and time planning.
Demonstrate a good understanding of both multiple and independent retail store environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, Scratchcard stock management & adherence to mandatory regulations (NLC).
Demonstrate effective 2-way communication in a blended approach to working with other teams.
Resolve various retailer NL issues as and when raised, taking ownership to gain resolutions if required.
Work in conjunction with other Allwyn Departments to provide a joined-up approach to CRM.
To review, utilise and update data records held in Allwyn CRM systems before, during and after retailer and player interactions.
Provide ad-hoc support to other operational activities, initiatives and projects as required.
Accurately update the Allwyn CRM tool
Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
Maintain a knowledge of Allwyn's operating model and keep up to date with all Lottery products, games, initiatives and changes to procedures.
Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity.
To deliver on any reasonable ad-hoc requests
Requirements
Ability to use Aspect telephone systems in order to make and receive telephone calls
Knowledge of Webchat
Understanding of the mechanics of all National Lottery games and products
Ability to extract and input data into systems as appropriate so that information is logged in full in line with Data Protection Act.
Ability to navigate around Microsoft computer systems as appropriate.
Benefits
Company Bonus Scheme
Matched pension contributions up to 8.5%
26 days annual leave + 2 Life Days (and bank holidays)
Single Private Health Cover
Complimentary Private Medical
Income Protection
Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
Enhanced Family Leave (Maternity, Paternity, Adoption)
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