Account Executive responsible for selling disruptive technology solutions for energy, oil, and chemicals. Engaging in the full sales cycle in North America.
SI
Hybrid Clinical Solution Sales Representative
Posted last month
About the role
- Customer Support Representative managing inquiries and technical issues for the SOFMEDICA platform from Zagreb, Croatia. Ensuring customer satisfaction through effective support and relationship building.
Responsibilities
- Provide first-line support to customers in Croatia via phone, email, and chat in Croatian and English
- Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively
- Guide customers through product setup, configuration, and usage of the SOFMEDICA platform
- Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions
- Escalate complex technical issues to senior support or engineering teams when necessary
- Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up
- Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system
- Contribute to and maintain support documentation, FAQs, and knowledge base articles
- Identify recurring issues and patterns, providing feedback to product development and engineering teams
- Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support
- Build strong relationships with customers, acting as their trusted advisor for all platform-related matters
- Collaborate with the sales team to facilitate smooth onboarding for new customers
- Gather customer feedback and testimonials to help improve our products and services
- Stay up-to-date with new features, updates, and best practices for the SOFMEDICA platform
- Participate in ongoing training programs to enhance technical skills and product knowledge
- Contribute ideas for improving customer support processes and service quality
Requirements
- Bachelor's degree (any field; business, life sciences, or healthcare preferred)
- Proficient in MS Office; comfortable with CRM, sales tools, and AI agents
- Fluent Croatian (native) and English (B2+; C1 preferred)
- The ability to use Ai LLM's to amplify our ability to complete and organize tasks and agents
- Comfortable with learning and using support ticketing systems and CRM software
- Basic understanding of troubleshooting methods and diagnostic processes
Benefits
- Competitive compensation and benefits package
- Comprehensive sales training program and ongoing professional development
- Opportunity to work with cutting-edge medical technology and make a real impact on healthcare
- Clear career progression path with potential to advance to senior sales or management roles
- Supportive team environment with mentorship from experienced professionals
- Flexible work arrangements with remote work options
- Opportunity to be part of a fast-growing company revolutionizing surgical education
Job title
Job type
Experience level
Salary
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Degree requirement
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