Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Entry role in Allego’s Customer Success team providing customer support via email and Zoom. Engage with customers to enhance platform usage and deliver training sessions.
Responsibilities
- Work in partnership with Directors to support post implementation support
- Provide customer support via email and Zoom
- Act as a knowledge expert for the Allego platform
- Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
- Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
- Host live office hours training sessions for new and existing customers
- Manage and track customer interactions via Salesforce.com and ChurnZero
Requirements
- 1-2 years professional experience in customer service, client relations and/or account management desired
- Ability to work well and contribute independently as well as in a team environment
- Ability to manage both long-term projects and short-term tasks effectively
- Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
- Highly detail-oriented and quality driven
- Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
- Saleforce.com experience a plus
- ChurnZero experience a plus
Benefits
- This position is being hired as an independent contractor role through Remote, our global employment partner.
- As a contractor based in Colombia, you’ll operate under a service agreement rather than an employment contract, while still receiving Remote’s standard contractor benefits such as secure payments and access to benefits packages, including health benefits.
- This setup allows you to work fully remotely while collaborating closely with our team.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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