Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
About the role
- As an Enterprise Customer Success Manager at Waitwhile, enhance customer journeys. Manage accounts and provide oversight on product implementations for B2B SaaS solutions.
Responsibilities
- Manage your book of accounts to ensure smooth implementations
- Build strategic relationships addressing business challenges
- Be a product expert and provide best-practice guidance
- Drive technical success with hands-on product implementations
- Collaborate with the Customer Success team to enhance processes
- Partner closely with Sales for exceptional customer experience
- Act as the voice of customers to influence product roadmap
Requirements
- B2B SaaS Experience: 4+ years in a Customer Success role
- Proven ability to drive successful product implementations
- Strong ability to articulate complex problems clearly
- Self-Motivated Team Player with a proactive approach
- Proven experience building relationships with customers
- Familiarity with APIs and custom integrations preferred
- Experience using support or ticketing platforms (Intercom, Zendesk)
- Basic coding skills: HTML and CSS experience
Benefits
- Health, dental, and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with a 6% company match
- Health Savings Accounts
- Flexible Spending Accounts
- Short-Term and Long-Term disability insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts
- Community involvement opportunities
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