Senior Customer Success Manager at Achievers, driving product adoption and customer engagement. Acting as a trusted advisor to help customers unlock business value from our recognition platform.
About the role
- Customer Success Specialist managing onboarding and client relationships for smart-home technology at Allegion. Providing technical support and enhancing client operations through proactive engagement.
Responsibilities
- Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
- Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
- Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
- Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
- Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
- Work closely with internal teams to relay client feedback and contribute to product development initiatives.
Requirements
- Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred.
- Demonstrated experience with Smart-Home / Integrations and technical troubleshooting.
- Proven track record of successful upselling and cross-selling in B2B environments.
- Experience in real estate software, property technology, or related industries.
- Outstanding interpersonal and communication skills with a client-first mindset.
- Ability to travel occasionally to client locations (10%-20%).
- Knowledge of property management software and IoT-based solutions.
- Advanced problem-solving abilities and strong client needs analysis skill.
- High School Diploma or the equivalent.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy ”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
- Tuition Reimbursement.
- Unlimited PTO.
- Employee Discounts through Perks at Work.
- Community involvement and opportunities to give back so you can “serve others, not yourself”.
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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