Analista de Parcerias supporting clients and managing partnership point programs in agribusiness software company. Aiming to ensure satisfaction and meet expectations.
Responsibilities
Management, monitoring and continuous updating of Aliare’s portfolio within industry incentive programs;
Guidance to the commercial team and clients regarding procedures and redemptions in the incentive programs;
Points simulations for Aliare solutions for the commercial team and clients;
Direct assistance to clients for completing redemptions and support to the finance team;
Monitoring and control of customer orders until they are invoiced;
Validation and submission of referrals received from partners to the commercial team (Indicali Partners);
Tracking and follow-up on closing of leads generated by partners;
Validation and release of rewards to referring partners according to achievement of targets established in the internal referral program;
Validation and monitoring of monthly invoicing of revenue originating from partners;
Proactive outreach to clients assisting with contract renewals via point redemptions (billing support).
Requirements
Strong verbal and written communication skills;
Experience in customer or partner service and relationship management;
Basic to intermediate Excel skills;
Preferred: Knowledge of agribusiness and previous experience with relationship and loyalty programs; familiarity with CRM tools.
Benefits
National Health Plan
National Dental Plan
Life Insurance
Flexible Benefits (Meal/Food)
Transportation Voucher
Commuting allowance / Home office allowance
Corporate University
Annual performance-based awards
Employee referral bonus
Long-service awards
Gift for employees’ newborn children
Birthday gift
Office with a game room, fully equipped kitchen, and afternoon snacks
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