Legal Assistant/Account Manager managing post - funding processes for law firms at Libra Solutions. Responsible for client communication, data analysis, and service delivery in a hybrid workplace.
About the role
- Analista de Parcerias supporting clients and managing partnership point programs in agribusiness software company. Aiming to ensure satisfaction and meet expectations.
Responsibilities
- Management, monitoring and continuous updating of Aliare’s portfolio within industry incentive programs;
- Guidance to the commercial team and clients regarding procedures and redemptions in the incentive programs;
- Points simulations for Aliare solutions for the commercial team and clients;
- Direct assistance to clients for completing redemptions and support to the finance team;
- Monitoring and control of customer orders until they are invoiced;
- Validation and submission of referrals received from partners to the commercial team (Indicali Partners);
- Tracking and follow-up on closing of leads generated by partners;
- Validation and release of rewards to referring partners according to achievement of targets established in the internal referral program;
- Validation and monitoring of monthly invoicing of revenue originating from partners;
- Proactive outreach to clients assisting with contract renewals via point redemptions (billing support).
Requirements
- Strong verbal and written communication skills;
- Experience in customer or partner service and relationship management;
- Basic to intermediate Excel skills;
- Preferred: Knowledge of agribusiness and previous experience with relationship and loyalty programs; familiarity with CRM tools.
Benefits
- National Health Plan
- National Dental Plan
- Life Insurance
- Flexible Benefits (Meal/Food)
- Transportation Voucher
- Commuting allowance / Home office allowance
- Corporate University
- Annual performance-based awards
- Employee referral bonus
- Long-service awards
- Gift for employees’ newborn children
- Birthday gift
- Office with a game room, fully equipped kitchen, and afternoon snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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