Account Manager responsible for client relationships and strategic digital content initiatives. Leading cross - functional teams to deliver impactful social media content and ensuring operational excellence.
About the role
- Account Manager managing client relationships at Akur8 in Spain. Focused on upsell and retention strategies for driving revenue growth in the Insurtech sector.
Responsibilities
- Manage an existing book of business, including renewals and upsell opportunities
- Securing 100% client retention through successful renewals
- Increasing revenues through upsell and cross-sell opportunities
- Ensuring client satisfaction and long term growth with Akur8
- Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
- Drive renewals and retention, ensuring high customer satisfaction and long-term success.
- Lead upsell and cross-sell opportunities to maximize account value
- Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
- Monitor key account health indicators to mitigate risks and prevent churn.
- Maintain accurate records of account activities, using CRM tools and reporting on customer insights.
Requirements
- You have between 6+ years of professional experience in sales, account management, partnerships or consulting.
- You have worked in a high-growth B2B technology company.
- Bachelor’s degree or higher preferred.
- Experience managing Enterprise contracts
- You have a track record of hitting and achieving quota.
- You have proven experience in managing client relationships
- You have experience in handling contract negotiations
- You know how to build an effective and actionable account business strategy
- You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
- You understand how to work with technical teams and navigate a global company.
- Excellent verbal and written communication skills in Spanish and English.
- Comfortable working in a multicultural and international environment.
- Bonus: Insurance industry experience highly desirable
- Bonus: Experience working at a SAAS company
- Bonus: Technical fluency on topics such as cloud architecture, API and integration, IT project delivery is a big plus.
Benefits
- Competitive salary + annual bonus
- Commuter benefit
- Gym membership
- IT equipment allowance
- Professional development & trainings
- Team fun: regular company gatherings and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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