Hybrid Account Manager

at AKUR8

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Madrid, Spain

About the role

• Account Manager managing client relationships at Akur8 in Spain. Focused on upsell and retention strategies for driving revenue growth in the Insurtech sector.

Responsibilities

• Manage an existing book of business, including renewals and upsell opportunities
• Securing 100% client retention through successful renewals
• Increasing revenues through upsell and cross-sell opportunities
• Ensuring client satisfaction and long term growth with Akur8
• Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
• Drive renewals and retention, ensuring high customer satisfaction and long-term success.
• Lead upsell and cross-sell opportunities to maximize account value
• Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
• Monitor key account health indicators to mitigate risks and prevent churn.
• Maintain accurate records of account activities, using CRM tools and reporting on customer insights.

Requirements

• You have between 6+ years of professional experience in sales, account management, partnerships or consulting.
• You have worked in a high-growth B2B technology company.
• Bachelor’s degree or higher preferred.
• Experience managing Enterprise contracts
• You have a track record of hitting and achieving quota.
• You have proven experience in managing client relationships
• You have experience in handling contract negotiations
• You know how to build an effective and actionable account business strategy
• You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
• You understand how to work with technical teams and navigate a global company.
• Excellent verbal and written communication skills in Spanish and English.
• Comfortable working in a multicultural and international environment.
• Bonus: Insurance industry experience highly desirable
• Bonus: Experience working at a SAAS company
• Bonus: Technical fluency on topics such as cloud architecture, API and integration, IT project delivery is a big plus.

Benefits

• Competitive salary + annual bonus
• Commuter benefit
• Gym membership
• IT equipment allowance
• Professional development & trainings
• Team fun: regular company gatherings and team events