Client Relationship Manager managing relationships for big and elite advisor plan clients at Ascensus. Ensuring a successful service experience and promoting plan retention.
About the role
- Account Manager specializing in upsell and cross-sell opportunities at Akur8, a leading Insurtech firm driving growth in North America. Responsible for client retention and revenue targets.
Responsibilities
- Manage an existing book of business, including renewals and upsell opportunities
- Secure 100% client retention through successful renewals
- Increase revenues through upsell and cross-sell opportunities
- Ensure client satisfaction and long term growth with Akur8
- Own a revenue target that will directly contribute to the North America and company revenue objectives.
- Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
- Drive renewals and retention, ensuring high customer satisfaction and long-term success.
- Lead upsell and cross-sell opportunities to maximize account value.
- Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
- Monitor key account health indicators to mitigate risks and prevent churn.
- Maintain accurate records of account activities, using CRM tools and reporting on customer insights.
Requirements
- 4+ years of professional experience in account management, partnerships or consulting.
- Worked in a high-growth B2B technology company.
- Bachelor’s degree or higher preferred.
- Proven experience in managing client relationships
- Experience in handling contract negotiations
- Familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
- Understand how to work with technical teams and navigate a global company.
- Excellent verbal and written communication skills.
- Comfortable working in a multicultural and international environment.
Benefits
- Competitive salary + annual bonus
- Health insurance , Dental and Vision coverage (including spouse and family coverage)
- 401K Company match
- Life insurance
- Cell Phone & Internet reimbursement
- 25 days of PTO/year
- Commuter benefit
- Gym membership via ClassPass
- IT equipment allowance
- Professional development & trainings
- Team fun: regular company gatherings and team events
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