Customer Service Representative in Quebec supporting insured clients and brokers with calls and emails. No sales involved, focused on customer service and support in a collaborative environment.
About the role
- Overnight Bilingual Customer Service Operator responding to alarm signals for Becklar Monitoring in Canada. Requires bilingual proficiency and commitment to a six-month role.
Responsibilities
- Handle and respond to alarm signals quickly, accurately, and professionally, even under stressful conditions
- Dispatch the appropriate authorities and confirm that help is en route
- Accurately document all responses to received signals
- Use multiple computer systems effectively
- Participate in ongoing training for professional development
Requirements
- Bilingual in French and English (spoken and written) required
- 18 years or older, with a high school diploma or equivalent
- Customer service experience is an asset
- Ability to remain calm and professional under pressure
- Available to work one weekend day per week or every other weekend, as well as on holidays
- Able to attend and successfully complete a paid 3-week training program
- Minimum 6-month commitment
- Successful criminal background check
- Must reside in Canada and be legally authorized to work in Canada
Benefits
- Starting wage: $19/hour
- Three weeks of paid, hands-on training
- Guaranteed hours and job security
- Opportunities for advancement and career development
- A positive workplace culture: company events, team activities, personal development, and more
- No sales or surveys — just helping people
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