Customer Service Representative providing support and resolving issues for inquiries at USABlueBook. Located in Waukegan, IL with a focus on customer service excellence.
IA
Onsite Customer Service Representative
Posted 1 hour ago
About the role
- Customer Service Representative in Quebec supporting insured clients and brokers with calls and emails. No sales involved, focused on customer service and support in a collaborative environment.
Responsibilities
- Responding to incoming calls and emails from clients and partners (90%)
- Conducting outbound follow‑up calls (10%)
- Explaining, informing, and documenting files based on the nature of each interaction
- Updating personal information and documenting new claim requests
- Taking charge of complex or special cases and ensuring follow‑up within established timeframes
- Contributing to the achievement of service objectives according to established indicators and protocols
- Actively participating in daily meetings and suggesting improvement ideas
Requirements
- minimum of 2 years of experience in a call center or customer service
- advanced level of French
- advanced level of English
- strong interpersonal skills
- good stress management
- comfortable using computer tools and various software applications
Benefits
- flexible group insurance
- pension plan
- stock purchase plan
- wellness days
- telemedicine
- employee and family assistance program
- ergonomic furniture program
- performance bonus
- discounts on iA products
Job title
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Experience level
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Degree requirement
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